tk999 game Privacy Policy

tk999 game places the highest priority on user privacy. This privacy policy explains what information we collect when you use our platform, why we collect it, and how we keep it secure. This policy applies to all services on the tk999 game website and mobile application.

By registering on our platform or using our services, you agree to the terms of this privacy policy. This policy should be read together with our Terms and Conditions, which govern the overall terms of platform use.

This policy may be updated from time to time. If significant changes are made, we will notify you via your registered email or through the platform. Continued use of the platform after any changes will be taken as your acceptance of the updated policy.

tk999 game collects user information in several ways. The categories of information collected are detailed below:

2.1 Registration and Identity Information

When you create an account, we collect the following information:

• Full name and date of birth (for age verification — minimum age to use the service is 21+)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport number (when identity verification is required)

2.2 Financial Information

We collect the necessary financial information to process deposits and withdrawals. This includes account-related details provided for bKash, Nagad, Rocket, Upay, or bank transfers, as well as transaction history. Card numbers or full bank account details are never stored on our servers — they are processed through secure third-party payment gateways.

2.3 Technical and Usage Information

When you use the platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Duration of page visits and navigation patterns
• Information collected through cookies and similar tracking technologies
• Game play history and betting activity

2.4 Information from Communications

When you contact our support team via live chat or email, we retain records of those conversations for the purpose of improving service quality and resolving issues.

tk999 game uses your information only for specific and legitimate purposes. We never sell your personal information to third parties.

3.1 Service Delivery and Account Management

We use your information to keep your account active, verify logins, process deposits and withdrawals, and provide bonuses and VIP benefits. This information is also required to verify transactions in line with the minimum deposit limit of ৳200 and withdrawal limit of ৳800.

3.2 Identity and Age Verification

The age requirement for all activity on our platform is 21+. Verifying user age and identity is part of our responsible service. Where required, we complete verification using government-issued ID.

3.3 Security and Fraud Prevention

We use your information to ensure account security, detect unusual transactions, and prevent unauthorised access. Our security systems are protected by SSL encryption.

3.4 Communication and Customer Support

We use your contact information to resolve your questions or issues, communicate important updates, and assist through 24/7 live chat and email support.

3.5 Analytics and Service Improvement

We use anonymous analytics data to review platform performance and improve the user experience. This data is not personally identifiable.

tk999 game does not sell or rent your personal information to third parties on its own initiative. However, information may be shared with specific third parties in the following limited cases:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive the information necessary to complete transactions.
• Technology service providers: Contracted technology partners for server hosting, data analytics, and security services.
• Legal obligations: Required information may be provided in response to a court order or a lawful request from a government authority.
• Fraud prevention: Limited information shared with relevant security services to prevent fraudulent activity.

All third-party partners are bound by strict data protection terms and may only use your information for the specified purpose.

Cookies and similar technologies are used on the tk999 game website and app. Cookies are small data files stored in your browser that make your visits easier and more personalised.

5.1 Essential Cookies

These cookies are necessary to maintain login status, carry out security checks, and run the core functions of the platform. Without them, the service will not work properly.

5.2 Functional Cookies

These cookies are used to remember your preferred language, game category, or display settings. They personalise your experience on the platform.

5.3 Analytics Cookies

Anonymous analytics data is collected to understand which pages are most used by visitors on our platform. This information helps with platform improvement.

You can disable cookies from your browser settings. However, disabling essential cookies may cause some services to not function correctly.

tk999 game follows industry-standard security practices to protect your information:

• All data transmissions are secured through SSL (Secure Sockets Layer) encryption
• Passwords are stored using one-way hashing — no staff member can view your original password
• Financial information is processed within the secure environment of the payment gateway
• Regular security audits and vulnerability checks are conducted on servers
• Automatic alerts are triggered if unusual activity is detected on an account

6.1 Data Retention Period

Your information is retained for as long as your account remains active. Even after account closure, certain information may be retained for as long as necessary to meet legal or regulatory obligations, resolve disputes, or prevent fraud.

You have certain fundamental rights over your own information. tk999 game fully acknowledges these rights:

7.1 Right to Access

You may request at any time to see what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Correction

If your account contains incorrect or outdated information, you may request a correction. Most information can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, it may be necessary for us to retain certain information to meet legal obligations or resolve disputes.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may opt out at any time by informing our support team. It is not possible to stop important account-related messages from being sent.

tk999 game is intended exclusively for individuals aged 21 and above. We do not knowingly collect any information from minors. An age verification process is followed at the time of registration.

If we are informed that a minor's information has been collected by mistake, we will delete it immediately and close the associated account. For more details on responsible gaming guidelines, please visit our Responsible Gaming page.

Our servers and technology infrastructure may be located in various countries. Your information may be transferred outside Bangladesh for processing. In such cases, we ensure that adequate data protection measures are in place in the relevant country or organisation.

If you have any questions about this privacy policy or wish to exercise your rights regarding your information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the platform (Bengali and English)

To learn more about us, read our About Us page. You can find answers to common questions in our FAQ section.